• Q1: How to calculate video storage capacity of HDD?2020-11-16
  • it’s the theoretical value

    The capacity of storage space should be calculated according to the days, bit rate and type

    1.Bit rate: 2Mb (for example)

    channel and time

    Disk space   required

    1 channel for 1   hour

    2048Kb/8Byte*3600sec*=921600KB=900MB

    1 channel for 1   day

    900MB*24=21600MB≈21.09GB

    1 channel for 30   days

    21.09GB*30≈632.81GB

    16 channel for   30days

    632.81GB*16≈10125GB≈9.89TB

     

    1.Bit rate: 4Mb (for example)

    channel and time

    Disk space   required

    1 channel for 1   hour

    4096Kb/8Byte*3600sec*=1843200KB=1800MB

    1 channel for 1   day

    1800MB*24=43200MB≈42.19GB

    1 channel for 30   days

    42.19GB*30≈1265.7GB

    16 channel for   30days

    1265.7GB*16≈20251.2GB≈19.78TB

     

    2.Bit rate: 6Mb (for example)

    channel and time

    Disk space   required

    1 channel for 1   hour

    6144Kb/8Byte*3600sec*=921600KB=2700MB

    1 channel for 1   day

    2700MB*24=64800MB≈63.28GB

    1 channel for 30   days

    63.28GB*30≈1898.43GB

    16 channel for 30days

    1898.43GB*16≈30375GB≈29.66TB

     

    Notethese tables are only for reference, and the actual values have the redundant.

  • Q2: What s full duplex and half duplex?2020-11-16
  • Full duplex : 

    Data communication allows data to be transmitted in both directions simultaneously. Like the switch or telephone, The network card can also receive data while transmitting data, and the two are synchronized.

    Half duplex:

    Data transmission allows data to be transmitted in both directions, but at a certain time, only data is allowed to be transmitted in one direction。 like Walkie-talkie

  • Q3: Can H.265 and H.264 cameras connect to NVR with H.265 at the same time ?2020-11-16
  • YES, it can be done like this.

    However, 265 encoded video can only be realized when accessing the H.265 camera, saving space. If the H.264 camera is connected, this function cannot be realized.

  • Q4: Can the device continue to record when the device is disconnected to network ?2020-11-16
  • 1. NVR+HDD: the NVR is connected to the network camera, it is recommended to fix the IP address of the NVR. In the system configuration, network configuration, basic configuration interface, do not enable automatic acquisition of the IPV4 address, manually assign an IP to the NVR. In this case, in the case of an external network interruption, as long as the LAN is connected [the network between the camera and the NVR] without interruption, the recording will continue. The NVRis connected to an analog or coaxial camera, and whether the network is connected does not affect the recording.


    2. IP Camera +SD card:  the external network or LAN interrupt will not affect the recording.

  • Q5: What to do if the NVR can't startup?2020-11-16
    1. please make sure the power supply is stable, or you can change a new one

    2. if the NVR stop at the booting screen, maybe the main program(firmware) has the problem ,please contact the tech support to check it remotely .

    3. If the NVR restart automatically, please update the firmware to the latest version.

  • Q6: What to do if the registered camera on NVR often drops off?2020-11-16
  • 1. Camera power supply is unstable, test with new power supply.

    2. Network cable Problems, or Check Switch Ports, or Replace new Switches.

    3. Restore factory settings or upgrade new programs.

  • Q7: Can NVR connect to wireless network?2020-11-16
  • NVR generally does not support wireless connection. Usually It is also possible to link routes or switches through network cables, or to connect directly with cameras using network cables.
  • Q8: How to use the dual ports of the NVR?2020-11-16
  • 1.One network port connects the camera and the other one connects the router connecting the external network.

    2.Or one network port connects the IP address of one segment and another network port connects the camera of another segment.

    NVR with two network ports can set different IP addresses for two network ports.

    Whether you want to use it or not depends on your own situation.


  • Q9: How to use DDNS function?2020-11-16
  • 1. Sample information

    2. Network setting

    Please enter the valid values:

    3. Check the status of Upnp option

    If the Networking setting and router setting are correct, the Upnp will get the current ports, too.

    Otherwise,if you get “0” for each port,please check your network and router setting.

    4. DDNS

    Enable this option and then select the proper protocol you want:

    1) sunellddns

    enter a name, then click [Test]

    If it shows “Test successfully ”,

    Then you can enter “dvr238.sunllddns.com:1230” in IE broswer

    Note: 1230 is the HTTP Port in the option “UPnp”

  • Q10: How to get RTSP stream from NVR with V4.x FW2020-11-16
    1. Check IP and Port of NVR

    2. Input RTSP URL: rtsp://

      For example: rtsp://192.168.0.251:3036/1/2 --- means get the RTSP stream 2 from channel 1 of the NVR with IP 192.168.0.251

    3. Input username and password of the NVR (not IPC)


  • Q11: How to update the firmware for NVR?2020-11-16
  • 1. update the kernel program for NVR2508E1-P8E

    1) power off the NVR

    2) copy “u-boot-SN-NVR12.bin” and “uimage-SN-NVR12” to root directory of USB disk

    3) Insert the U disk into the NVR

    4) power on the NVR

    the update program will work automatically.

    note : Don’t power off during the update process , or the NVR will be crashed unexpectedly!!!!!!

    2. update the firmware for NVR2508E1-P8E

    1) go to option “Maintennance ”, select the file “v4.2.0814.0000.001.0.58.0.0_20181101” from the icon 


    2) then the update program will be finished automatically

    note : Don’t power off during the update process , or the NVR will be crashed unexpectedly!!!!!!

    3. update the firmware for IPC

    A. if the version’s name starts with “v3.5.0812”, please see A:

    1)use update tool to update version with file “v3.5.0812.1004.1.0.30.0.1_20180926”

    B. if the version’s name starts with “v3.5.0804”, please see B:

    1) use update tool to update version with file “v3.5.0804.1004.1.1.30.3.1_20181101”


  • Q12: What to do if you forget the password?2020-11-16
  • 1. For Pro Series NVRs, (http://www.sunellsecurity.com/products.php?id=39)

    Please contact our tech supports or sales to deal with it online

    2. For Eco Series NVRs,(http://www.sunellsecurity.com/products.php?id=40)

    Please click the "forget passord"  in the login interface of GUI, tell us the QR code and we can give you the temp password, then please reset your password in time.

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