• SD card not format,please format the SD card first

• Not support the size of SD card,currently only support :2,4,8,12,32GB SD card

• Input Voltage instability or Low Voltage, change another power

• Very bad Operating environment

• Firmware not work properly, try upgrade again

• Camera IP not the same gateway with PC IP like Camera IP is 192.168.0.120 but PC’s 192.168.9.18 .

• IP conflict in LAN, check if there is other device use the same IP

• The Http 80 port may has been changed,please use the IPsearch tool to find the correct port 

The network is disconnected,please Ping to check

The upgrade package is incorrect, please confirm with manufacturer

If power is AC24V, no need to distinguish the cable ,if power is DC, 

please refer to the label on cable, the red is positive and black is negative in default

Yes,if the camera is charged by POE and power cable at the same time, 

camera will select the more stable one to acquire electricity according to the actual condition,it will not burn the camera

Lack of power supply might cause phenomena as below:

IR LED switches frequently

The camera might reboot frequently

Call the sensor setting interface, adjust the shutter at exposure menu

Enter the Sensor setting interface, adjust the white balance mode at WB menu

When the camera is installed at unstable condition (such as at vehicle or tree,

the anti-shake function will increase stability of image

please refer to the table as below