• Q1: What are commonly used streams?2020-11-16
  • Video Encode Type : H265,H264,MJPEG

    H265:

            H.264, H.265 and VP8/9 are video in the way that we normally think of video. H.264/5 are even the type of files you watch when you are watching movies at the movie theater.

    H264:

            H.264, H.265 and VP8/9 are video in the way that we normally think of video. H.264/5 are even the type of files you watch when you are watching movies at the movie theater.

    Mjpeg:

            MJPEG has one clear advantage to everything else: It works in any browser! The problem is that it takes about 5-20x the hard drive space as H.264, which means that long term data retention is absurdly expensive. It also take 5-20x the processing power of H.264, which is why it is usually limited to the lowest resolution cameras or HD cameras that only can record when they detect motion.

    Because MJPEG files are so inefficient, MJPEG is really only used on cameras where you don't have to worry about storing lots of data.

    Block Oriented Compression Example.

  • Q2: How to ping ?2020-11-16
  • Ping command is used to check the connection between PC and camera :

    STEP 1:

    Click on the orb (start menue), and choose Run. In the window that pops up, type cmd as follows:

    Press ‘windows +R’ on the keyboard, input ’CMD’ in the Run Window


    STEP 2:

    You should now see an open black DOS window. At the prompt sign, type in the following:

    ping +space+ IP

    Result from connection is successful:


    Result from connection is unreachable or network is poor:


    You can also use the ping -t as show below. This will allow the ping to keep running so if your having random drops you can let the ping run over and over till you see the drop:


    Pressing "Ctrl+C" will stop this and get you back to the prompt.

  • Q3: SD card can’t be used2020-11-16
    • SD card not format,please format the SD card first

    • Not support the size of SD card,currently only support :2,4,8,12,32GB SD card

  • Q4: IPcamera will restart every few minutes or sometimes hang?2020-11-16
    • Input Voltage instability or Low Voltage, change another power

    • Very bad Operating environment

    • Firmware not work properly, try upgrade again

  • Q5: IPsearch tool can find the camera IP, but can’t connect by web ?2020-11-16
    • Camera IP not the same gateway with PC IP like Camera IP is 192.168.0.120 but PC’s 192.168.9.18 .

    • IP conflict in LAN, check if there is other device use the same IP

    • The Http 80 port may has been changed,please use the IPsearch tool to find the correct port 

  • Q6: The IP camera cannot be upgraded?2020-11-16
  • The network is disconnected,please Ping to check

    The upgrade package is incorrect, please confirm with manufacturer

  • Q7: Could we check the live view by the browser on phone ?2020-11-16
  • Not support,if need to check video by phone,please use the APP
  • Q8: How to recognize the positive and negative pole of power cable on speed dome camera?2020-11-16
  • If power is AC24V, no need to distinguish the cable ,if power is DC, 

    please refer to the label on cable, the red is positive and black is negative in default

  • Q9: Could the POE camera connect to the power cable at the same time ?2020-11-16
  • Yes,if the camera is charged by POE and power cable at the same time, 

    camera will select the more stable one to acquire electricity according to the actual condition,it will not burn the camera

  • Q10: What phenomena might occur if lack of power supply?2020-11-16
  • Lack of power supply might cause phenomena as below:

    IR LED switches frequently

    The camera might reboot frequently

  • Q11: How to set the shutter?2020-11-16
  • Call the sensor setting interface, adjust the shutter at exposure menu

  • Q12: How to set the white balance?2020-11-16
  • Enter the Sensor setting interface, adjust the white balance mode at WB menu

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